Privacy Notice - effective date March 1, 2018.

Xpedicare, LLC (“Xpedicare”) operates the website located at xpedicare.com, other related websites and mobile applications (collectively, the “Site”). Through the Site, we operate online services that enable members (“Members”) to receive telehealth services (“Services”) from licensed healthcare providers.

Individually identifiable information that you provide to us for purposes of obtaining medical care through Xpedicare is referred to as “Protected Health Information” or “PHI”.

De-Identified Information”, means information about you but that does not identify you. De-Identified Information may be used without restriction.

Please read the Privacy Policy carefully so that you can understand how Xpedicare collects, uses, and discloses information from and/or about you when you use the Site or the Services. If you do not understand any aspect of our Privacy Policy, please feel free to contact us using the information found at the end of the Privacy Policy.

HIPAA

The healthcare providers (“Providers”) that you interact with when using the Services are required by the Health Insurance Portability and Accountability Act (“HIPAA”) to describe their privacy practices in document called a Notice of Privacy Practices which is available here.

The HIPAA Notice describes how Xpedicare and the Providers can use and share your PHI and also describes your rights with respect to your PHI. To the extent that there is a conflict between this Privacy Policy and the HIPAA Notice with respect to PHI, the HIPAA Notice will prevail.

Third Party Sites

This Site contains links to other sites. Xpedicare does not share PHI with those sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Information we collect

To access and use our services, XpediCare must collect certain information about you. This information may be collected directly from you or on Website applications or other form. The information we collect may include:
  • Your name, date of birth, email address, username, password, and other registration information.
  • Health Information that you provide us, which may include information or records relating to your medical history, laboratory/diagnostic results, diagnostic images, images or videos associated with a consultation, and other health related information.
  • Health information about you prepared by the Providers who provide the Services through the Site such as medical records, treatment and examination notes, and other health related information.
  • Billing information that you provide us.
  • Information about the computer or mobile device you are using, such as what Internet browser you use, the kind of computer or mobile device you use, and other information about how you use the Site.
  • Other information you input into the Site or related services.
  • We may combine such information with information we already have about you.

    Use of the Information

    We generally use the information we collect online to:
  • Provide the Services.
  • Improve the Services by conducting quality reviews.
  • Create de-Identified information.
  • Contact you.
  • Fulfill your requests for products, services, and information.
  • Send you information about additional services or updates to the Services.
  • Analyze the use of the Services and user data to understand and improve the Services.
  • Customize the content you see when you use the Services.
  • Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use (which can be found at the patient portal.)
  • For any other purposes disclosed to you at the time we collect your information or for which you give us authorization.
  • Sharing of Information

    We may share the Information we collect as permitted by law as follows:
  • with our subsidiary, and affiliated medical groups.
  • We may share your information with third-party vendors and service-providers that help us with specialized services, including but not limited to billing, payment processing, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, deep-linking, mobile marketing, optimization and retargeting) advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.
  • We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries.
  • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.
  • We may share your information in connection with a corporate transaction, such as the sale of the Site, a merger, consolidation, asset sale or transfer in which Information maintained by the Site is among the assets transferred.
  • Information that is collected automatically by technology

    As you use the Site or our services, certain information such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information are automatically collected. We may also collect certain location information when you use our Services, such as your computer’s IP address, and your mobile device’s GPS signal. The location information is used to match you with a provider that is licensed to provide care at your geographic location.

    We may use cookies and/or similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser.

    Google Analytics. We use Google Analytics to help analyze how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. Google Analytics collects only the IP address assigned to you on the date you visit the Site. The Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

    Security of Information

    We use industry standard measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These include physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information.

    However, you should be aware that no systems for storage or transmission of information over a public network such as the internet can be 100% secure.

    Please note that any emails that you send to us are not encrypted. You should not communicate any personal information over email.

    Children

    We do not knowingly allow anyone under the age of 18 to create accounts that allow the use of the Services.

    Your choices

  • You can “opt out” of receiving direct marketing or market research information by contacting us at https://xpedicare.com/support.html.
  • You may configure your browser to not accept or disable cookies.
  • You can update some of your information through our Site. Requests to modify any information may also be submitted by visiting https://xpedicare.com/support.html.
  • You can close your online account by contacting us at https://xpedicare.com/support.html. We will no longer use a closed online account information or share it with third parties. We may, however, retain a copy of the information for archival purposes.
  • You should report any security violations to us by contacting us at https://xpedicare.com/support.html.
  • California Residents have protections under state law regarding the access and use of personal information. CA Civil Code Sec. 1798.80-1978.84.
  • If you have any questions, concerns, complaints or suggestions regarding or Privacy Policy or otherwise need to contact us, please contact us at https://xpedicare.com/support.html. You may also contact us by US postal mail at the following address:
    Xpedicare, LLC
    713 W. Lancaster Road
    Orlando, Fl 32809
  • Changes to the Privacy Policy

    This Privacy is subject to change. We will post the revised version of the Privacy Policy on this page along with the new effective date. You should review the Privacy Policy each time you visit the Site to be aware of our privacy practices. By using the Site, you are agreeing to the Privacy Policy as it exists now and as it changes from time to time.